Genesys Info Mart is the component behind the historical reports in your Multicloud deployment. Genesys Info Mart provides a structure for collecting contact centre analytics data and sorting it to provide insights to business users. This webinar will explore the data source and its tables, the type of data captured and finishing of with a simple query using basic tables.
This 1-hour Webinar provides:
• Basic overview of Infomart
• Understanding the data source: Basic architecture
• What type of data is captured?
• Introduction to Fact and Dimension tables
• Basic contact center measures
Presentation with instructor demonstrations.
The webinar is intended for anyone who is interested to learn the basic concepts of Multicloud CX Info Mart.